Frequently Asked Questions

❓ Frequently Asked Questions - The Ideal 11

🛒 How can I place an order?

  1. Choose your favorite t-shirt.

  2. Select size and quantity.

  3. Click “Add to Cart” and then “Checkout.”

  4. Enter your details, choose your payment method, and that's it!

📦 How long does it take for my order to arrive?

  • Spain : 7 to 12 business days.

  • International : 8 to 12 business days, depending on the country.

📏 How do I know which size to choose?

A detailed size guide is included with each product. If you're between sizes, we recommend choosing a larger size for greater comfort.

💳 What payment methods do you accept?

We accept your preferred payment methods for your trust and security.

🔁 Can I make exchanges or returns?

Yes! You have up to 30 days from receipt of your order to request a return or exchange. A return can only be requested if:

  • The garment arrived in poor condition

  • You received the wrong item.

📩 How do I contact you?

You can write to us by email: el11idealcontacto@gmail.com

🚚 Order Tracking

📍 How can I track my order?

Once your order is processed and shipped, we will send you an email with the tracking number and the courier company link .

⏱ How long does it take for tracking information to appear?

It may take 24 to 48 hours from the time you receive the number until the courier company's system updates the information.

🔄 My order has been saying “in transit” for several days. Is this normal?

Yes, shipments sometimes make intermediate stops or may experience logistics or customs delays (for international shipments). If you go more than 7 days without an update, please contact us and we'll help you track your order.

📦 What do I do if the tracking says my order was delivered but I didn't receive it?

  1. Check to see if anyone else in your home may have received it.

  2. Check with your doorman or neighbors.

  3. If you can't find it, please contact us immediately and we'll open an investigation with the shipping company.

🌍 What courier company do you use?

We work with Correos, Correos Express, DHL, and other trusted companies , depending on the area and type of shipment.